Contact us

We are here to assist you with any questions regarding our hardware products, order status, or technical support. At We2usat, providing a reliable and responsive customer experience is our top priority.

Get In Touch

Whether you have a question about a product’s specifications or need assistance with your recent purchase, Please feel free to contact us via the following methods.

Email：we2usatmedia@gmail.com

We aim to respond to all inquiries as quickly as possible. For order-related questions, please include your Order Number for faster service.

Support Hours

To guarantee professional and organized assistance, our dedicated customer support infrastructure operates under the following schedule:

Support Hours: Monday-Friday, 9AM-6PM EST

Response Commitment: We aim to review all incoming communications promptly. Once your message is received, an authorized representative will follow up with a comprehensive reply to resolve your concerns within 24 hours.

Technical Hardware Support

For media hardware troubleshooting, initial setup guidance, or warranty service requests, please provide the specific model number of your device so that our technical engineering team can issue precise, accurate instructions.

Corporate & Operations Information
To maintain transparency and fully comply with e-commerce standards, our company network operates through the following entities:

North American Logistics Center (For Shipping & Fulfillment Operations):
12320 4th street. Dock #14 & 15 Rancho Cucamonga, CA 91730

Company: Nanchang Paixiu Trading Co., Ltd.

Registered Office Address:
Room 502, Unit 1, Building 24, Huiyang Jinxiu Garden, No. 1055 Zhongshan Avenue, Minhe Street, Jinxian County, Nanchang City, Jiangxi Province, China.