As an authorized hardware dealer and distributor, our enterprise stands firmly behind the engineering quality of the technology hardware distributed through our sales network. If you are not entirely satisfied with your purchase, our customer support team is positioned to assist you. Our sales return window remains active for 30 calendar days starting from the recorded date of delivery.
1. Return Timeline & Eligibility
Clients possess a 30-day structural window from the date of package receipt to formalize a return or equipment exchange request. To maintain eligibility for a sales return, the physical hardware must be dispatched in the exact condition it was received, complete with the original manufacturer’s packaging, internal inserts, and all shipped accessories (including the remote control, connection cables, and power adapters).
2. Allocation of Return Shipping Fees
Shipping responsibilities are allocated based strictly on the specific underlying reason for the equipment return:
Defective or Production-Damaged Hardware: If the distributed hardware exhibits verified functional defects or sustains damage prior to delivery arrival, our distribution enterprise will assume full operational responsibility for the return shipping fees. We will generate and transmit a pre-paid FedEx or UPS shipping label via email to facilitate the return.
Personal Preferences (Change of Mind): If a buyer chooses to return the technology hardware due to personal preferences or changed requirements, the client will bear exclusive responsibility for organizing and paying for their own return shipping costs. In these instances, original logistics fees remain non-refundable.
3. One-Year Limited Hardware Warranty
Our distribution channel is committed to the long-term operational stability of the technology hardware we sell. Every hardware device distributed through our platform incorporates a One (1) Year Limited Hardware Warranty initialized from the verified date of purchase.
This specific hardware warranty encompasses any verified defects emerging in the product materials or manufacturing workmanship under standard, compliant operating conditions.
Throughout this active warranty timeframe, our network will coordinate the necessary technical repair or part replacement, without additional hardware charges, for any components demonstrating validated manufacturing irregularities.
4. Inspection & Refund Process
Upon physical arrival of the returned items at our North American logistics center, our inventory team will conduct a professional inspection to confirm that all technical components are present and that the media device remains in its original structural condition.
Notification: An automated notification update will be issued to your registered email address as soon as the hardware inspection is finalized.
Refund Management: Once verified and approved, your sales refund will be processed promptly. The corresponding credit will be issued back to your original payment method (such as PayPal) within 3 working days, subject to standard financial institution processing times.
5. How to Initiate a Hardware Return
To authorize a product return, please contact our administrative sales fulfillment team at we2usatmedia@gmail.com with your valid order number and a straightforward description of the operational issue. For hardware defects, please supply a clear photograph or a brief video demonstrating the physical hardware problem to accelerate your warranty review.
6. Restocking Parameters
Our distribution platform does not apply any restocking fees for authorized product returns received at our logistics hub within the established 30-day window.
Authorized Distribution Return Address:
12320 4th Street, Dock #14 & 15, Rancho Cucamonga, CA 91730, USA.
Important Notice: To guarantee successful intake and tracking, please do not dispatch items back to our logistics facility without prior formal authorization from our email support team.
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