At We2usat, we stand behind the quality of our hardware. If you are not completely satisfied with your purchase, we are here to help. Our policy lasts 30 days from the date of delivery.
You have 30 calendar days from the date you received your package to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, including the original packaging and all accessories (remote, cables, power adapter).
Shipping responsibilities depend on the reason for the return:
Defective or Damaged Products: If the hardware is faulty or arrives damaged, We2usat will cover 100% of the return shipping costs. We will provide a pre-paid shipping label via email.
Personal Reasons (Change of Mind): If you decide you no longer want the product (buyer’s remorse), you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
We are committed to the longevity of our products. Every We2usat device comes with a One-Year Limited Hardware Warranty starting from the date of purchase.
This warranty covers any defects in materials or workmanship under normal use.
During the warranty period, we will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship.
Once we receive your returned item, our team will inspect it to ensure all components are present and the device is in its original condition.
Approval: We will notify you via email once the inspection is complete.
Refund Timeline: Once approved, your refund will be processed immediately. The funds will be credited back to your original method of payment within 3 business days.
To start a return, please contact our support team at luckystarbox318@gmail.com with your order number and a brief description of the issue. For defective items, please include a photo or short video of the hardware problem to expedite your claim.
We do not charge any restocking fees for returns sent back within the 30-day window.
Return address information:
Jacky Lin
B Logistico Inc.,
12320 4th street. Dock #14 & 15
Rancho Cucamonga, CA 91730.+1 6267196160
Please contact us to receive the appropriate return address for your region. Do not send items back to the original shipping address without authorization.
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